Privacy policy
About us
GENERAL BYTES S.R.O. (hereinafter referred to as “GB”) is the manufacturer of General Bytes Bitcoin ATMs and provider of the Crypto Application Server as a cloud service or on premise license. We are registered in Prague,U Pergamenky 1522/2, Czech Republic.
Registration: 02120542
VAT ID: CZ02120542
Email: sales@generalbytes.com
Responsibilities
If you are a registered General Bytes customer or a visitor to our Website, we act as the ‘data controller’ of personal your data. This means we determine how and why your data are processed.
Your responsibilities
- Read this Privacy Policy
- If you provide us with personal information about other people or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting the information, you confirm that you have the right to authorize us to process it on your behalf in accordance with this Privacy Policy.
Collected information
1. CAS Cloud service use or on-premise license
When you are using the CAS in our Cloud or on your computer, server or servers, it periodically sends to us general information, such as confirmation of the license key for activation of this service.
No end-user identifiable information is sent as part of these statistics and information.
1. IP Address
We may also collect your IP address when you log in on our Website. We collect this information to help diagnose problems with our server and our website. Your IP address is used to gather broad demographic information. We use cookies to deliver content specific to your interests and for other purposes. Cookies help us to track visitors and their usage and preferences on our Website.
If you do not agree with us using cookies, please leave the website.
3. What about really sensitive data?
We don’t collect any "sensitive data" about you!
Your shared information
1. Email links
In various places on our Website, you will find links for sending us an email message.
We use your email address to send you a reply and we store your message only for later referral, in case you decide to contact us again. Your message and email address remain confidential unless you instruct otherwise.
2. Registration form
We use contact data from our forms to occasionally send product updates, offers, and email surveys. You can opt-out when emailing to us.
3. Contact form
If you decide to contact us through our contact form, we will use your email address to send you a reply. We will store your email address and message only for later referral, in case you decide to contact us again. This mail address may be used to send a newsletter.
4. Newsletter subscription
By using the contact form or the newsletter registration, you provide us with your email address and you agree to occasionally receive a newsletter containing updates about our company and products until you unsubscribe. You may unsubscribe at any time.
5. Support Service Desk
Emails collected from customer for support purpose is not used for marketing purposes.
However we may use your email address to verify that you are a valid customer eligible for a support service.
How and why we use your data
The data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:
- Keeping GB products and services running
- Managing your requests, login and authentication, remembering your settings, payments based on our contract.
- Customer support
- Notifying you of any changes to our service, solving issues via email and ticket system, phone support is a paid service.
Marketing
- Sending you emails and messages about new features, products and services, and content.
- Legal basis for this data usage: consent and legitimate interests. You may opt-out at any time.
Here is what each of these "legal bases" means:
Consent
You have given clear consent for you to process your personal data for a specific purpose.
You can change your mind at any time!
Contract
Processing your data is necessary for a contract you have with us, or because we have asked you to take specific steps before entering into that contract.
Legitimate interests
gaining insights from your behaviour on our Website
delivering, developing, and improving the GB service and products
enabling us to enhance, customize, or modify our services
determining whether marketing campaigns are effective
enhancing data security
External links
Our Website contains links to other websites, outside the control of GB, that we think you may find useful. If you click on these links, you will leave the GB Website and enter websites that may have privacy policies different than GB’s. GB is not responsible for the privacy practices or the content of such websites.
Sharing of information and unsolicited communications
Aside from the third party involved in the processing of your payment, or a GB authorized partner in your local area, we do not share your personally identifiable information with any other entities. In addition, we will not send you any communications that you do not explicitly request from us (i.e. the only way for you to receive our email newsletter is if you choose to subscribe through a form on the GB Website).
Opt-out
Send an email to support@generalbytes.com
How secure is the collected data?
We have physical, electronic, and managerial procedures to make all data secure. For more information on our efforts to ensure your data is held in a secure manner, please contact us.
How long we store data
We will archive and stop actively using any personal identifiable information about you within 3 years from the last time you used GB. We will delete your personal data from our archives no later than 10 years from the last time you used GB or as agreed with you in a separate contract.
Right to erasure
Right to erasure is also known as Right to be Forgotten. GB and its applications and services will delete all customer information including emails and email communication upon a customer request. However some data may have to be preserved due to other law requirements specifically but not exclusively Anti Money Laundering law.
Right to rectification
Customer has right to have inaccurate personal data rectified, or completed if it is incomplete upon a request.
If you have any further questions about this Privacy Policy please contact us via our homepage https://www.generalbytes.com/contacts/