We want to ensure that your ATMs and business run like clockwork. We strive to produce and sell reliable, durable products while providing first-class support for your operations. With regular software updates, proper cash management, a stable internet connection, and electricity, our ATMs can operate for years, providing you with a sense of confidence and security. You can verify this claim by checking the ATMs installed ten years ago that are still in operation!

Nevertheless, nothing lasts forever, especially when it's in 24/7 operation. Some parts would need maintenance or replacement in the future. When an operator decides there is a lack of expertise or internal possibilities to fix the issue, it's better to invite professionals, and here we are to help you!

Main points to have in mind:

In which scenarios would these services be most applicable?

Bitcoin ATM operators currently experience changes/lack in stuff, meaning that there are no proper technicians or new employees would need to learn the latest practices and knowledge of Bitcoin ATMs and how they work;
Starting a Bitcoin ATM business also requires time to acquire new expertise, and there are cases where our help would be required to boost the launching of operations.
In cases when it is necessary to replace broken parts such as displays carefully.

What is the pricing structure?

Field service pricing will be calculated individually upon request.

How do we order the service?

To request Field Service, please write to the email address sales@generalbytes.com with the type(s) of assistance you want and include all possible details regarding your issues.